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Shipping & Delivery

What is the shipping policy?

There's something wrong with my order!

Can I change my delivery address?

What if I am not home for my delivery?

My order is marked as Delivered but I haven't received it.

Where is my order?

Who is responsible for customs fees?

Payments, Order status, Wrong/damaged items.

I've placed an order but haven't received a confirmation email.

My order status is fulfilled, does that mean it should have been delivered?

I want to change/cancel my order.

You have sent me the wrong item.

I have received a faulty item.


What is your return policy?

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